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FAQ's

Orders, Shipping & Returns

Below are some common questions about your order, shipping, returns, and exchanges.

What is the order processing time?

Orders are typically processed within 1-3 business days before being shipped. Once your order is processed it cannot be cancelled, you will receive a confirmation email with tracking information.

How long does shipping take?

Domestic Shipping: 7-10 business days
International Shipping: 10-20 business days
Please note that delays may occur due to factors beyond our control, such as customs clearance, holidays, and or weather conditions.

What shipping methods do you offer?

At the moment we offer two shipping options, free standard and insured shipping. You can choose your preferred method at checkout.

Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.

Can I exchange my product?

No, we do not process exchanges. If you are not happy with your purchase, we will give you a refund. Please read our refund policy for more information.

How do I return an item?
  1. To return an item, please follow these steps:
  2. Log into your account to initiate your return.
  3. An email will be sent with instructions.
Are there any items that cannot be returned?

Yes, certain items are non-returnable. Please refer to our refund policy for more details.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will work with you to resolve the issue quickly. Please allow us 1-2 business days to respond to you.

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